Refund policy
Refund Policy
Please read this policy before placing your order.
Returns
We do not accept returns or exchanges for change of mind, sizing preference, or ordering the wrong design. All sales are final, except as described below.
Damaged or broken items
If your item arrives completely broken, we will make it right with a replacement or a refund. To be eligible:
- Email voypalanba@gmail.com within 5 days of delivery, including your order number.
- Include clear photos of the damaged item and of the packaging it arrived in.
Claims made more than 5 days after delivery, or without photos, cannot be accepted, because we cannot confirm when or how the damage happened.
Orders in transit
Orders that have shipped and are in transit cannot be cancelled or refunded. Delivery takes 10–15 business days in transit, up to 20 business days in total (see our Shipping Policy). If your order is taking longer than expected, please email us with your order number and we will help.
Non-refundable
Orders refused at delivery, left unclaimed, or returned because of an incorrect address entered at checkout are not eligible for a refund.
Approved refunds
Approved refunds are issued to the original payment method. The time it takes to appear depends on your bank or payment provider.
Disputes and chargebacks
Please contact us at voypalanba@gmail.com before opening a dispute or chargeback with your bank or payment provider. We would always rather resolve any issue with you directly. Chargebacks opened without first contacting us will be disputed using our order records and carrier tracking.