Shipping policy

Shipping Policy

Thank you for shopping with SNOWFREAKS. Please read this policy before placing your order.

Delivery times

Every order ships with tracking. Once your order has shipped, delivery takes 10–15 business days in transit. Please allow up to 20 business days in total from the date of your order for delivery. Delivery times are carrier estimates and are not guaranteed. During busy periods (holidays, sales, high order volume), some orders may take slightly longer.

Shipping is free. We ship to all 50 U.S. states (including Alaska and Hawaii) and to most countries worldwide.

Tracking

Your tracking number is emailed to you as soon as your order ships. Tracking can take several business days to show its first scan, and international parcels can go several days without an update while they move between carriers or clear customs. This is normal. If your tracking has not updated in more than 7 business days, email us at voypalanba@gmail.com and we will look into it for you.

Orders not yet delivered

If your order has not arrived within 20 business days of ordering, please contact us at voypalanba@gmail.com with your order number before opening a dispute with your bank or payment provider. Nearly every delivery question is resolved quickly once we hear from you.

Shipping address

Please check your shipping address carefully at checkout. We are not responsible for orders shipped to an incorrect or incomplete address entered by the customer. Orders returned to us because of an incorrect address may be subject to additional shipping fees.

Lost or stolen parcels

If tracking shows your parcel as delivered but you have not received it, please check with your household and neighbours, then email us with your order number and we will open a trace with the carrier. We are not liable for parcels stolen after the carrier has marked them as delivered.

Customs and duties

International orders may be subject to import duties, taxes or customs fees charged by the destination country. These charges are the customer's responsibility and are not included in the price at checkout.

Contact

Questions about your delivery? Email voypalanba@gmail.com with your order number.